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FREQUENTLY ASKED QUESTIONS

How we can help you

All of our products are designed and manufactured at our factory here on the Gold Coast (Australia). All our materials are sourced from Australia where possible. Some materials are not available in Australia, so they are imported.

We have various contractors across Australia, such as Australian Sports Equipment, that are experienced and dedicated to undertaking the installation of our equipment to make the process as seamless as possible for you. We can usually put you in touch with someone who can assist.

If you prefer to carry out the installations solely or using your own provider, our installation manuals can be found on our website underneath each product. Alternatively, we can provide these for you.

Our WaverailTM Net Tie System is used on all our Basketball and Netball Rings for a seamless net attachment that avoids entanglement from protrusive hooks that are commonly used with other ring designs. Our WaverailTM design doesn’t incorporate any sharp edges and has a reduced cord abrasion for longevity. You can find the installation instructions below, as well as a PDF you can download here.

Yes of course! We have an in-house design service.

We’ve been very lucky to be a part of major projects and events like the 2018 XXI Commonwealth Games, along with schools, clubs and residential orders, where customising a product was necessary to suit their needs. We’re more than happy to discuss design adjustments, colour requests, size changes and much more.

To see more of our custom designs, check out our Innovations and Projects page to have a closer look at our capabilities!

Acrylic Backboards provide a clear and classy look for your tower where it’s made using transparent plastic for higher strength, durability and clarity that’s suitable for all weather conditions and harsh outdoor use (for example local Basketball Courts, Schools & Clubs).

Glass Backboards are the highest quality Backboards that are also used in the NBA as they are a top of the range Backboard, provide the best true rebound, and are the most durable and rigid than all other Backboard materials.

All over the world! We ship globally which means wherever you’re located, we can organise your products to be sent directly to you/your place of installation, or for overseas customers, to your nearest port. We have a wide range of our products that are featured across the globe in New Zealand, Papua New Guinea, USA, United Kingdom and more.

Yes they can. Just let us know if you’d like to collect them and we will have your order ready to be picked up at our factory in Burleigh Heads.

Custom order will generally have a longer lead time, where stock items are despatched within a couple of days (Eg: Tennis & Basketball). We personally manufacture each product as they are made to order, where some materials for common products are kept in stock for a quicker turn around. Each order will have its own lead time depending on the product and if any customised options are requested for your order. Upon ordering, we will provide you with a lead time and where applicable, will have your order ready if this is requested for an event/specific timeframe if requested.

If you wish to place an order, the best method is to reach out to us directly on (+61) 075593 4494 so we can discuss your needs. Alternatively, if it’s out of office hours, you’re more than welcome to use our online Enquiry Form on our website (in our Contact section) to place an order and we will reach out to you within 24 hours to discuss your order.

If for any reason you wish to return an item, please reach out to us in (+61) 07 5593 4494 and we will be happy to assist you further.

We take great care in packing our products and large items to avoid damage and be able to withstand long distance transit, so your order arrives to you in pristine condition. However, if a product/item is faulty or damaged upon arrival, please notify us immediately on (+61) 07 5593 4494 and we will organise a replacement for you.

Each order will have its own delivery cost as it’s dependent on various factors such as the delivery location, size of the order, transport method, and if a forklift or crane truck is required at the destination to assist in offloading the product. We will provide you with a delivery estimate prior to ordering and will assist you with any additional resources/information that would be beneficial.

Can’t find the answer you’re looking for? We’re here to help! 

If you’re still searching for additional information, please don’t hesitate to reach out to us directly on (+61) 07 5593 4494, alternatively, you can fill out our contact form below and we will be in touch within 1 business day to assist you

PRODUCT ENQUIRY

Please fill out the form and we will be in touch as soon as possible.